Complaining about it after the fact doesn’t make sense. The current policy has been in place for quite some time and is, or should be, well known by both consumer and developers. No matter how elaborate and individual to the game the refund policy would be, it’s only going to make it more difficult for legitimate refund requests to be successful, which will in turn run up against the afore mentioned consumer protection laws. This will never happen for several reasons, various consumer protection laws being the most obvious. If Steam, or any storefront for any product, doesn’t want people to abuse refunds the sole option is to not allow any refunds, ever. People are going to try to work around the system, any system, every system, and focus should be on your core community. Criticism of the game and if one is unable to accept criticism they have no business making anything available to the public. However, making indie “art games” is probably not a financially sound strategy to pay the bills and one has 2 choices to see refunds. What’s “a huge number of refunds”? What percent of refunds leads someone to not making anything? Does this imply Steam is the only storefront where devs can make money, completely reversing the “Steam takes too high present on sales and I can’t make anything” argument? If the Steam refund policy is the only point of contention why not work with another storefront or look in to alternate sales options? Yes, I understand that a lot of work goes in to making even short games and it must be devastating to see refunds not only from an income perspective but also on a personal level. I’m no developer at all, I could be completely off track here, but this seem more like attention grabbing than anything else. I am not a desinger or Steam employee but i think it still can be done rather well and efficient, especially more costumer friendly.Ī)I was thinking about mandatory achivements on finishing the game which would prevent from refunding it for infie titles.ī)Dynamic refund window set by the developer and shown right next to prosperities (singleplayer, controller supported etc.) With small description next to recommended hardware, so people can at least do educated buyĬ)Worst in my opinion, but ability to dissable automatic refunds all together from dev side and disclosed right on the steam page with alert that developer dissabled Steam refunds for that product.Īnd i know those are not perfect ideas, but then again i am no expert, but i expected this to happen sooner or latter and i am glad it happend latter. Kinda like League of Legends refund system. And its not about not liking the game, its about finishing the experience and then just go "Didnt like the ending, so i hit refund button!"Ī)I was thinking about mandatory achivements on finishing the game which would prevent from refunding it for indie titles.ī)Dynamic refund window set by the developer and shown right next to prosperities (singleplayer, controller supported etc.) With snall description next to recommended hardware, so people can at least do educated buyĬ)Worst in my opinion, but ability to dissable automatic refunds all together from dev sidey and disclosed right on the steam page with alert that developer dissabled Steam refunds for that product.ĭ)Make refund like GOG (One month since buying the game unlimited) but limit it to one product per month or five products per year. And if you pay 7 Euros and finish the game, its not fair to refund it, game price is equal to the time and content. And if this becomes a trend, games as an ART rather then just a game might go elswhere or would not be tempting to make at all.Īlso i seen a lot of arguments which was defending and judging the situation. I love Steam, i love using it, but it has its flaws. Imagine if YOU made a game and suddenly people start refunding it because they finished it! Short games can be experiences and have good artistic nature (Evoland, Superminimal, Stanley Parable) and yet they are WELL WORTH THE PRICE! Steam refunds are nice, but they serve really well to the "AAA" developers which make they games nowdays too long in prologue which is much more polished then rest of the game (Cyberpunk 2077) OR they have just really long character creation (Fallout 4) We need equally make sure shorter games have shorter refund window so people cant abuse it. While it is nice to have refund system in place, it would be nice if games like Skyrim, Fallout 4, Monster Hunter World, Cyberpunk 2077 had LONGER refund window because of prologues, character creations etc. Last time i posted it on Steam forum everyone hated on me and said this is not possible and that people wont abuse it.
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